Resolution - data is not being uploaded

Issue with data reporting

Data for a Climkit solution is reported following a chain that must remain connected.

In the event that one link in the chain no longer communicates, the chain breaks. Information can be used to quickly determine where the chain broke in order to resolve the situation promptly.

Issues can occur in several places:

  • Platform Visualization
  • Counting rules
  • Router configuration
  • Gateway configuration
    • Meter configuration on the platform
    • Platform
      • RMS
      • Network (Internet connection, 4G)
      • Antenna
      • Router configuration
        • Router
        • Port on router
        • RJ45 cable
        • Port on gateway
          • Gateway
          • Gateway cabling
          • Communication bus
          • Cabling on previous meter
          • Cabling on meter
          • Meter configuration
            • Meter

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