Resolution - data not appearing

Christopher Gautschi Updated by Christopher Gautschi

Data upload issues

Data for a Climkit solution flows through a chain that must remain connected.

If one link in the chain stops communicating, the chain breaks. Information can be used to quickly establish where the chain broke, in order to resolve the situation quickly.

Issues may be located in several places:

  • Platform visualization
  • Counting rules
  • Router configuration
    • configuration compteur sur plateforme
    • Platform
      • RMS
      • network (Internet connection, 4G)
      • antenna
      • configuration sur routeur
        • router
        • port sur routeur
        • RJ45 cable
        • port sur gateway
          • gateway
          • câblage sur gateway
          • communication bus
          • câblage sur compteur avant
          • câblage sur compteur
          • configuration sur compteur
            • meter

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