Resolution - data not coming up

Christopher Gautschi Updated by Christopher Gautschi

Data Transmission Issue

Data for a Climkit solution is transmitted through a chain that must remain connected.

If any link in the chain fails to communicate, the chain breaks. Information can be used to quickly determine where the chain broke, allowing for a prompt resolution of the issue.

Problems can occur in several areas:

  • Display on platform
  • Counting rules
  • Router configuration
  • Gateway configuration
    • Meter configuration on platform
    • Platform
      • RMS
      • Network (internet connection, 4G)
      • Antenna
      • Router configuration
        • Router
        • Port on router
        • RJ45 cable
        • Port on gateway
          • Gateway
          • Cabling on gateway
          • Communication bus
          • Cabling on front meter
          • Cabling on meter
          • Configuration on meter
            • Meter

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