Troubleshooting - data not reporting

Christopher Gautschi Updated by Christopher Gautschi

Issue with data uplinking

Data for a Climkit solution follows a chain that must remain connected.

If one link in the chain stops communicating, the chain breaks. Information can be used to quickly establish where the chain broke, in order to rapidly resolve the situation.

Issues can be found in several places

  • Signage on platform
  • Metering rules
  • router configuration
  • gateway configuration
    • meter configuration on platform
    • Platform
      • RMS
      • network (internet connection, 4G)
      • antenna
      • configuration on router
        • router
        • port on router
        • RJ45 cable
        • port on gateway
          • gateway
          • wiring on gateway
          • communication bus
          • wiring on front meter
          • wiring on meter
            • meter configuration
              • meter

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