General terms and conditions of sale

General Terms and Conditions of Sale

  1. PRICE
    • Rates are expressed in Swiss Francs, excluding taxes, and are stipulated ex-works, including packaging. Shipping costs will be specified on the invoice.
    • The agreed rates are based on the price list in force at the time the order is placed. Climkit SA reserves the right to make price adjustments without notice.
    • In the event of changes by our suppliers, price revisions may be considered. Prices not detailed or relating to products not listed in the catalogue must be subject to prior agreement and be confirmed in writing before any shipment.
  2. PAYMENT CONDITIONS
    • Our invoices are to be paid within 30 days, net and without deduction, from the invoice date, by bank transfer to the Bank account indicated on the invoice.
    • Any other payment method must be subject to prior agreement and is subject to our approval.
    • In case of default of payment, Climkit SA reserves the right to use all legal remedies to assert its rights.
  3. SHIPPING / TRANSPORT
    • Shipping costs are the responsibility of the recipient.
    • Delivery costs are detailed on the invoice and are valid exclusively for Switzerland.
    • Upon receipt, the buyer is required to check the goods and report any problem to the carrier by making specific reservations on the delivery note.
  4. SHIPPING / DELIVERY TIMES
    • Shipping/delivery times do not constitute a binding commitment for the seller and are for its benefit. The buyer has the option to cancel the order after a period of 120 days without delivery.
    • No claim will be considered beyond 30 days from the receipt of the goods.
  5. ITEMS NOT LISTED IN THE CURRENT CATALOGUE
    • Items not appearing in the catalogue will be supplied at updated rates, communicated prior to the finalization of the order.
  6. RETURNS
    • In accordance with our policy, no product returns will be accepted, except in case of manufacturing defects.
    • In case of a defect, please inform Climkit SA by email by attaching a photograph of the defective product to the address “service@climkit.io”. Once the request is approved, please dispose of the defective product, and we will proceed with sending the new product at our expense.
  7. TRANSFER OF OWNERSHIP
    • The transfer of ownership to the buyer occurs upon delivery of the goods to the carrier. Risks related to transport are the responsibility of the buyer.
    • In case of damage during transport, it is the buyer's responsibility to formulate claims directly to the carrier.
  8. WARRANTY
    • Products listed in the catalogue benefit from a 24-month warranty from the date of shipment, excluding damage resulting from normal wear and tear.
    • Any claim must be formulated within 30 days of receipt. The seller reserves the right to proceed with replacement or refund, at its discretion.
    • Shipping costs for items covered by the warranty are borne by the seller once the right to the warranty has been recognized.
  9. TECHNICAL CHARACTERISTICS
    • Technical characteristics may be modified during the validity period of the catalogue, except for changes to basic characteristics.
    • The client is responsible for the recovery and treatment of waste electrical and electronic products.
  10. EXECUTION OF ORDERS
    • In case of force majeure, Climkit SA is exempt from the obligation to ship. Orders are accepted subject to the invalidity of clauses and only become binding after confirmation of the order.
    • Each item forming part of an order is considered an independent sale. Special services must be coordinated in advance with the seller.
  11. PERSONAL DATA PROCESSING
    • Climkit SA collects and processes data in compliance with Swiss legislation and the European General Data Protection Regulation 2016/679.
    • Data will be used within the framework of the execution of contractual obligations.
  12. SEVERABILITY
    • In case of the invalidity of certain provisions, the other clauses remain valid.
  13. LEGAL JURISDICTION
    • The place of execution is Vevey, and all disputes are governed by Swiss law.

We thank you for your understanding and cooperation. This policy aims to ensure a satisfactory experience for our customers while preserving the quality of our products.

Warranty

Only items listed in the current catalogue are accompanied by a warranty against any defect and/or fault in quality and/or manufacturing for a period of 24 months from the date of shipment. The imperative conditions of this warranty are as follows:

  • Any claim must be formally addressed to Climkit SA, under penalty of foreclosure, electronically to the following address: service@climkit.io, within a strict period of 30 calendar days following receipt of the products in case of apparent defects or faults. In case of hidden defects or faults, the claim must be formulated within thirty calendar days following their discovery. No claim will be considered beyond this period (i.e., 30 days after receipt of the goods at the address specified by the buyer).
  • In case of validation, both conventional and judicial, of any claim by the buyer, the seller undertakes, at its exclusive discretion, to replace the determined quantity of goods or to refund or To cancel the corresponding invoiced Amount.
  • Shipping and/or return costs for items under warranty are exclusively borne by the seller, provided that it has previously recognized the merits of the warranty claim, and this only with the carrier designated by the seller.
  • The buyer acknowledges that the warranty offered by the seller covers all of its potential liabilities, in order to protect it against any action for damages, direct and/or indirect, resulting from defects and/or faults in the goods, as well as any other claim or exception emanating from the buyer.
  • Even in case of a legitimate claim, the buyer cannot initiate actions nor oppose exceptions without having first honored the due payments, nor delay or suspend payments at the agreed due dates.
  • Damage resulting from normal wear and tear, inappropriate use, and lack of maintenance are not included in the warranty.
  • Before any use of the product, the customer must carry out, under their own responsibility, all necessary checks to ensure that the purchased products are suitable for the intended use and do not present any risk to persons or property.

Limitation of Liability: In no event shall Climkit SA be held liable for consequential, incidental, indirect, special, or punitive damages arising from the use or performance of the product, even if Climkit has been informed of the possibility of such damages. The total liability of Climkit SA for any claim under this warranty shall not exceed the purchase price of the product.

Applicable Law and Dispute Resolution: This warranty is governed by the laws in force in Switzerland. Any dispute arising from this warranty or in relation to it, including any contractual or tortious dispute or claim, will be submitted to resolution by arbitration in accordance with the arbitration rules of the Vaud Chamber of Commerce and Industry (CVCI). The arbitrator's decision will be final and binding on all parties. Any arbitration will take place in Vevey, Switzerland. Arbitration costs will be supported in accordance with the arbitration rules of the CVCI.

Severability: If any provision of this warranty is found to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable.

Warranty Modifications: No modification or amendment to this warranty will be valid unless made in writing and duly signed by both parties. Climkit reserves the right to update or modify the terms of this warranty, and these modifications will be effective upon their publication on the website https://climkit.io. It is the buyer's responsibility to regularly consult these terms to be informed of any updates.

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