Table of Contents

FAQ for owners

How often are residents (consumers) invoiced?

Quarterly or monthly (additional cost).

The first invoice might not cover a full quarter. This depends on the installation setup.

Who is invoiced for management fees?

Generally, management fees are invoiced directly to the consumers.

Who handles payment reminders?

When Climkit manages billing and collections, Climkit sends payment reminders up to the third reminder.

The owner is notified starting from the second reminder.

If invoices remain unpaid, the owner takes the necessary action (collection agency, power cutoff, etc.)

How are invoices transmitted?

Invoices are transmitted by postal mail at a cost of CHF 2.- (excl. VAT) per mailing. This cost is invoiced to the consumer.

However, a consumer can receive their invoice free of charge by email or eBill. The procedure is indicated on every invoice sent.

Nevertheless, the first invoice is systematically transmitted by postal mail to confirm the resident's (consumer's) contact details.

When do I receive my statement for my installation?

Climkit statements are sent once a year, usually during April and May.

When will the resale of solar energy be credited to me?

The solar energy invoiced and self-consumed during the year will be credited to the owner upon annual statement generation.

At what rate should I invoice solar energy?

See Billing rates.

Who will pay the grid supplier's invoice?

When Climkit manages consumer billing, the grid supplier's invoice is received and paid directly by Climkit (unless the owner chooses otherwise).

The owner has previously signed a power of attorney so that this invoice is automatically sent to Climkit.

See Administrative setup.

Where can I view the distributor's invoice?

The distributor's invoice is regularly uploaded to the platform and can be viewed under the "Finance" tab in the "Documents" section.

How can I track the finances of my installation?

Under the "Finance" tab of the Climkit platform, it is possible to track the status of consumer invoices as well as the payments of grid supplier invoices.

What are the costs (excl. VAT) that can be invoiced to the owner?

Management fees based on the number of billing points (consumers) and Internet connection fees if provided by Climkit.

See Management fees pricing and the Climkit general terms and conditions attached to the management contract.

How do I inform my tenants?

See Administrative setup

How to manage tenant changes?

Log in to your account and make the changes yourself. In this case, be careful not to leave any vacant periods.

See Online platform.

What can I see as an owner on the Climkit application?

As an owner, you can get an overview of the installation, its grid production, and its self-consumption.

You can also view the meters assigned to you and, as you are a solar energy reseller, you also have the option to track finances quarter by quarter.

See Online platform.

Who updates the grid rates in the application from year to year?

Climkit updates the rates every year based on changes made by the grid supplier.

The owner is informed and can possibly adjust the photovoltaic electricity rates.

How does the Heating option apply to my building?

The Heating solution allows for the generation of individual building expense statements.

See Building expense statement

How Did We Do?

RCP setup

Billing rates

Contact