Table of Contents

FAQ for owners

How often are residents (consumers) invoiced?

Quarterly or monthly (additional cost).

The first invoice may not cover a full quarter. This depends on the setup of the installation.

Who is charged the management fees?

Generally, management fees are charged directly to the consumers.

Who handles payment reminders?

When Climkit manages billing and collections, Climkit takes care of sending payment reminders up to the third reminder.

The owner is notified from the second reminder.

If invoices remain unpaid, the owner takes the necessary measures (collection agency, power cut-off, etc.)

How are invoices transmitted?

Invoices are sent by postal mail at a cost of CHF 2.- (excl. VAT) per mailing. This cost is charged to the consumer.

However, a consumer can receive their invoice free of charge by e-mail or eBill. The procedure is indicated on each invoice sent.

Nevertheless, the first invoice is systematically sent by postal mail to confirm the resident's (consumer's) contact information.

When do I receive my statement for my installation?

Climkit statements are sent once a year, generally during April and May.

When will the resale of solar energy be remunerated to me?

Solar energy invoiced and self-consumed during the year will be remunerated to the owner during the annual statement.

At what rate should I bill for solar?

See Billing rates.

Who will pay the grid supplier's invoice?

When Climkit manages consumer billing, the grid supplier invoice is received and paid directly by Climkit (unless the owner chooses otherwise).

The owner has previously signed a power of attorney so that this invoice is automatically sent to Climkit.

See Administrative setup.

Where can I view the distributor's invoice?

The distributor's invoice is regularly uploaded to the platform and can be viewed under the "Finance" tab in the "Documents" section.

How can I track the finances of my installation?

Under the "Finance" tab of the Climkit platform, it is possible to track the status of consumer invoices as well as the payments of grid supplier invoices.

What are the costs (excl. VAT) that can be charged to the owner?

Management fees based on the number of billing points (consumers) and Internet connection fees if provided by Climkit.

See Management service pricing and the Climkit general terms and conditions attached to the management contract.

How do I inform my tenants?

See Administrative setup

How do I manage tenant changes?

Log in to your account and make the changes yourself. In this case, be careful not to leave vacant periods.

See Online Platform.

What can I see as an owner on the Climkit application?

As an owner, you can have a global overview of the installation, know its grid production and its self-consumption.

You can also view the meters assigned to you and, as you are a solar energy reseller, you also have the possibility to track finances quarter by quarter.

See Online Platform.

Who updates the grid rates?

Climkit updates the rates annually based on changes made by the grid supplier.

The owner is informed and can eventually adjust the photovoltaic electricity rates.

How does the Heating option apply to my installation?

The Heating solution allows generating individual building expense statements.

See Building expense statements

How Did We Do?

Setting up an RCP

Billing rates

Contact