Table of Contents

FAQ for Owners

How often are residents (consumers) billed?

Quarterly or monthly (additional cost).

The first invoice may not correspond to a full quarter. This depends on the installation setup.

Who are the management fees billed to?

Generally, management fees are billed directly to consumers.

Who handles payment reminders?

When Climkit manages billing and collections, Climkit sends payment reminders up to the third reminder.

From the second reminder onwards, the owner is notified.

If invoices remain unpaid, the owner takes necessary measures (collection agency, power cut, etc.)

How are invoices transmitted?

Invoices are sent by postal mail at a cost of CHF 2.- (excluding tax) per shipment. This cost is charged to the consumer.

However, a consumer can receive their invoice for free by email or E-bill. The procedure is indicated on each invoice sent.

Nevertheless, the first invoice is systematically sent by postal mail to confirm the resident's (consumer's) contact details.

When will I receive my settlement for my installation?

Climkit settlements are sent once a year, usually during the months of April and May.

When will the resale of solar energy be compensated?

The solar energy billed and self-consumed during the year will be compensated to the owner at the annual settlement.

What rate should I charge for solar energy?

See Billing Rates.

Who will pay the electricity bill from the network supplier?

When Climkit manages consumer billing, the network supplier's bill is received and paid directly by Climkit (unless the owner chooses otherwise).

The owner has previously signed a power of attorney for this bill to be automatically sent to Climkit.

See Administrative Setup.

Where can I view the distributor bill?

The distributor's bill is regularly uploaded to the portal and can be viewed under the "Finance" tab in the "Documents" section.

How can I track the financial aspect of my installation?

In the "Finance" tab of the Climkit platform, it is possible to monitor the status of bills to consumers as well as the payments of the network supplier's bills.

What costs can be billed to the owner?

Management costs based on the number of billing points (consumers) and Internet connection costs if provided by Climkit.

See Management Service Prices and the General Conditions of Climkit attached to the management contract.

How to inform my tenants?

See Administrative Setup

How to handle tenant changes?

Log into your account and make the changes yourself. In this case, be careful not to leave any vacant periods.

See Online Platform.

What can I see as an owner on the Climkit application?

As an owner, you can have an overview of the installation, know its grid production and self-consumption.

You can also view the meters assigned to you, and as you are a solar energy reseller, you have the ability to track finances quarter by quarter.

See Online Platform.

Who updates the electricity rates?

Climkit updates the rates each year based on changes made by the network supplier.

The owner is informed and may adjust the rates for photovoltaic electricity if necessary.

How does the Heating solution work for my building?

The Heating solution allows for the generation of individual charge settlements for the building.

See Building Charge Settlement

How Did We Do?

Establishment of an RCP

Billing Rates

Contact