Virtual assistant
Installer
Getting Started Guide
Solutions and documentation structure
Equipment ordering and commissioning
General terms and conditions of sale and warranty
Wiring diagrams
Gateway and communication
Community - Electricity Metering - RCP
Heating - Heating metering and water
Mobility - EV Charging Stations
Washaccess - Collective laundry manager
eBike - Recharge electric bikes
Self-consumption optimization
Building energy monitoring
Equipment and installation
Configuration and commissioning
Commissioning
Getting started guide
Add a router to a site
Add a Climkit Gateway to a site
Electricity meter configuration
Charging station configuration
Configuring heating and water meters (MBus)
Shelly Relay Meter Installation
Optimization via relays and EV charging stations
Meter connection verification
Advanced Configuration
Configuration Gateway
RFID reader and relay meter configuration
IP network configuration and routers
RS485-Ethernet TCP/IP Converters
Configure Teltonika RUT241
Display configuration
Modbus meter configuration
Metering data processing
Manually read meter
Inepro PRO380 Meters and various
ABB Terra AC Charger Configuration
Wallbox Configuration
Firewall rules for Climkit Gateway
Schneider EVlink Pro AC Charging Station Configuration
Zaptec charging station configuration
Owner
Administrative setup
Getting started guide - administrative setup
Form - 1. Contact Information
Form - 2. Solutions
Form - 3. Rates
Contract and documents to complete
Owner account
Consumer information flyers
Online access, RFID badge and charging stations
FAQ and other information
Resident
Platform
Platform access
Terminology
Site
Settings
Creation/edit of a note or to-do item
Closing an open issue
Site statuses
Add/Modify building(s)
The steps for setting up a site
Delete/deactivate a site
Add/Edit Equipment(s)
Modify site basic information
Equipment
Add/modify a gateway
Add/modify a router
Add/modify an electricity meter
Bulk meter insertion
Mass assigning meters to a gateway
Add/edit a distribution zone
Add/modify a charging station
Add/modify a thermal or water meter
Add/edit a DSO meter (FTP transfer)
Remote connection to a Climkit gateway
Administration
Stakeholders
Management conditions
Visualizing Site Management Conditions
Activating/Deactivating a Solution
Configuration of the Operating Method
Visualizing Financial Conditions
Creation/editing/addition of a financial condition
Removal of a financial condition
Accounts
Create a consumer account
Create a contact
View and download account invoices
Send platform access to a contact
Add/modify billing address
Link an existing account to a site
Changing the correspondence method
Rates and billing points
Creating/editing a billing point
Register a move (relocation)
Account assignment to a billing point
Add/edit default charge advance payment for a billing point
View site consumption rates
Consumption Rate Edition
Creation/editing of a consumption tariff
Creation/editing of a Tariff component
View fixed rates and subscriptions
Customize invoice position labels/titles
View Financial conditions billed at billing points
RFID badges
Accounting
Tools
Meter control
Visualization
Expense accounts
Introduction to the Expense Statement Tool
Create/edit an expense accounting period
Modify expense statement settings
Add/edit a overhead expense invoice on an expense statement
Edit collected advance payments of an expense statement
Specifics of heating and hot water production costs
Check and download meter readings for the cost accounting period
Allocate expenses and generate expense statements
Exporting individual consumptions for the billing period
API
Table of Contents
- How often are residents (consumers) invoiced?
- Who is charged the management fees?
- Who handles payment reminders?
- How are invoices transmitted?
- When do I receive my statement for my installation?
- When will the resale of solar energy be remunerated to me?
- At what rate should I bill for solar?
- Who will pay the grid supplier's invoice?
- Where can I view the distributor's invoice?
- How can I track the finances of my installation?
- What are the costs (excl. VAT) that can be charged to the owner?
- How do I inform my tenants?
- How do I manage tenant changes?
- What can I see as an owner on the Climkit application?
- Who updates the grid rates?
- How does the Heating option apply to my installation?
- Categories
- Owner
- FAQ and other information
- FAQ for owners
FAQ for owners
- How often are residents (consumers) invoiced?
- Who is charged the management fees?
- Who handles payment reminders?
- How are invoices transmitted?
- When do I receive my statement for my installation?
- When will the resale of solar energy be remunerated to me?
- At what rate should I bill for solar?
- Who will pay the grid supplier's invoice?
- Where can I view the distributor's invoice?
- How can I track the finances of my installation?
- What are the costs (excl. VAT) that can be charged to the owner?
- How do I inform my tenants?
- How do I manage tenant changes?
- What can I see as an owner on the Climkit application?
- Who updates the grid rates?
- How does the Heating option apply to my installation?
How often are residents (consumers) invoiced?
Quarterly or monthly (additional cost).
The first invoice may not cover a full quarter. This depends on the setup of the installation.
Who is charged the management fees?
Generally, management fees are charged directly to the consumers.
Who handles payment reminders?
When Climkit manages billing and collections, Climkit takes care of sending payment reminders up to the third reminder.
The owner is notified from the second reminder.
If invoices remain unpaid, the owner takes the necessary measures (collection agency, power cut-off, etc.)
How are invoices transmitted?
Invoices are sent by postal mail at a cost of CHF 2.- (excl. VAT) per mailing. This cost is charged to the consumer.
However, a consumer can receive their invoice free of charge by e-mail or eBill. The procedure is indicated on each invoice sent.
Nevertheless, the first invoice is systematically sent by postal mail to confirm the resident's (consumer's) contact information.
When do I receive my statement for my installation?
Climkit statements are sent once a year, generally during April and May.
When will the resale of solar energy be remunerated to me?
Solar energy invoiced and self-consumed during the year will be remunerated to the owner during the annual statement.
At what rate should I bill for solar?
See Billing rates.
Who will pay the grid supplier's invoice?
When Climkit manages consumer billing, the grid supplier invoice is received and paid directly by Climkit (unless the owner chooses otherwise).
The owner has previously signed a power of attorney so that this invoice is automatically sent to Climkit.
See Administrative setup.
Where can I view the distributor's invoice?
The distributor's invoice is regularly uploaded to the platform and can be viewed under the "Finance" tab in the "Documents" section.
How can I track the finances of my installation?
Under the "Finance" tab of the Climkit platform, it is possible to track the status of consumer invoices as well as the payments of grid supplier invoices.
What are the costs (excl. VAT) that can be charged to the owner?
Management fees based on the number of billing points (consumers) and Internet connection fees if provided by Climkit.
See Management service pricing and the Climkit general terms and conditions attached to the management contract.
How do I inform my tenants?
How do I manage tenant changes?
Log in to your account and make the changes yourself. In this case, be careful not to leave vacant periods.
See Online Platform.
What can I see as an owner on the Climkit application?
As an owner, you can have a global overview of the installation, know its grid production and its self-consumption.
You can also view the meters assigned to you and, as you are a solar energy reseller, you also have the possibility to track finances quarter by quarter.
See Online Platform.
Who updates the grid rates?
Climkit updates the rates annually based on changes made by the grid supplier.
The owner is informed and can eventually adjust the photovoltaic electricity rates.
How does the Heating option apply to my installation?
The Heating solution allows generating individual building expense statements.