Table of Contents

FAQ for Owners

How often are residents (consumers) billed?

Quarterly or monthly (additional cost).

The first invoice may not correspond to a full quarter. This depends on the setup of the installation.

Who is billed for management fees?

Generally, management fees are billed directly to the consumers.

Who handles payment reminders?

When Climkit manages invoicing and collections, Climkit takes care of sending payment reminders up to the third reminder.

From the second reminder onwards, the owner is notified.

If invoices remain unpaid, the owner takes necessary actions (collection agency, power cut, etc.)

How are invoices transmitted?

Invoices are transmitted by postal mailing at a cost of CHF 2.- (excl. VAT) per mailing. This cost is billed to the consumer.

However, a consumer can receive their invoice free of charge by email or eBill. The procedure is indicated on each sent invoice.

Nevertheless, the first invoice is systematically transmitted by postal mailing to confirm the resident's (consumer's) contact details.

When will I receive my statement for my installation?

Climkit statements are sent once a year, usually during the months of April and May.

When will I be reimbursed for the sale of solar energy?

The solar energy billed and self-consumed during the year will be reimbursed to the owner during the annual statement.

What rate should I bill for solar energy?

See Billing rates.

Who will pay the network provider invoice?

When Climkit manages the billing for consumers, the network provider's invoice is received and paid directly by Climkit (unless otherwise chosen by the owner).

The owner has previously signed a power of attorney for this invoice to be automatically sent to Climkit.

See Administrative setup.

Where can I view the distributor invoice?

The distributor's invoice is regularly uploaded to the portal and can be viewed under the "Finance" tab in the "Documents" section.

How can I track the financial aspect of my installation?

Under the "Finance" tab of the Climkit platform, it is possible to track the status of invoices to consumers as well as the payments of the network provider's invoices.

What costs can be billed to the owner?

Management costs based on the number of billing points (consumers) and Internet connection costs if provided by Climkit.

See Management service pricing and the general conditions of Climkit attached to the management contract.

How to inform my tenants?

See Administrative setup

How to manage tenant changes?

Log in to your account and make the changes yourself. In this case, be careful not to leave vacant periods.

See Online platform.

What can I see as an owner on the Climkit application?

As an owner, you can have an overall view of the installation, know its network production and self-consumption.

You can also visualize the meters assigned to you and, as you are a solar energy reseller, you also have the option to track finances quarter by quarter.

See Online platform.

Who updates the electricity rates?

Climkit updates the rates each year based on changes made by the network provider.

The owner is informed and can potentially adjust the rates for photovoltaic electricity.

How does the Heating solution work for my building?

The Heating solution allows generating the individual charge statements for the building.

See Building charge statement

How Did We Do?

Implementation of an RCP

Billing rates

Contact