Installer
Planning
Installer getting started guide (read first)
Global planning of a Climkit site
Climkit site implementation process
Plan the connection of the Climkit Gateway and network connectivity
Plan electricity management (RCP, RCPv and LEC)
Plan energy optimization and storage
Plan the management of electric vehicle charging stations
Plan the management of heating, water and ancillary costs
Plan collective laundry management
Plan charging management for eBikes
General terms and conditions of sale
Platform configuration
Request for an Installer account
Creation of a new site
Add the router (4G or LAN)
Adding the Climkit Gateway
Adding electricity meters
Save the photovoltaic installation information
Save battery information
Adding charging stations
Add the OCPP Remote electric vehicle charging station
Add the 4-relay I/O module
Add RFID readers
Adding heat and water meters
Installation and connection
Install the 4G Router
Install the LAN router
Install the Climkit Gateway
Install the RS485-Ethernet converter
Install the M-Bus converter
Install the standard Ethernet switch
Install the PoE Ethernet switch
Install the Wi-Fi access points
Install electricity meters
Install the charging stations
Install heat and water meters
Install the RFID reader
Install the three-phase Relay meter
Install the Shelly relay meter
Install the 4-relay I/O module
Verification and testing
Owner
Administrative setup
Getting started guide - Administrative setup
Form - 1. Contact details
Form - 2. Solutions
Form - 3. Billing rates
Contract and documents to be completed
Online account for owners
Information flyers for consumers
Online access, RFID badge and charging stations
FAQ and other information
Resident
Account and app
Electricity invoice
Electric vehicle charging station
Building laundry room
Electric vehicle charging (eBike)
Platform
Platform Access
Terminology
Accounts and contacts
Site
Settings
Creation/editing of a note or an issue to be processed
Close an issue to be processed
Site statuses
Add/Modify the building(s)
Steps for commissioning a site
Delete/deactivate a site
Add/Modify equipment
Edit the basic information of a site
Equipment
Add/modify a gateway
Add/modify a router
Add/modify an electricity meter
Bulk insert meters
Bulk assign meters to a gateway
Add/modify a distribution zone
Add/modify a charging station
Add/modify a thermal or water meter
Add/edit a Distribution system operator (DSO) meter (FTP transfer)
Connecting remotely to a Climkit gateway
Administration
Stakeholders
Management terms
View site management conditions
Activation/deactivation of a solution
Configuration of the operating method
Visualize the financial conditions
Creation/edition/addition of a financial condition
Deleting a financial condition
Accounts
Create a consumer account
Create a contact
View and download the invoices of an account
Send Platform Access to a contact
Add/modify the billing address
Link an existing account to a site
Change the correspondence method
Rates and billing points
Creation/editing of a billing point
Record a move (transfer)
Assignment of an account to a billing point
Add/modify the default charge advance payment for a billing point
View the rates of the consumption site
Editing a consumption tariff
Creation/edition of a consumption billing rate
Creation/editing of a consumption tariff component
View fixed rates and subscriptions
Customize invoice line item labels/titles
View the Financial conditions billed to the Billing points
RFID badges
Accounting
Tools
Meter inspection
Visualization
Expense statements
Introduction to the Expense statement generation tool
Create/edit an accounting period for expense statements
Modify the expense statement settings
Add/modify a general expense supplier invoice for an expense statement
Edit the collected advance payments of an expense statement
Particularity of room heating and hot water production fees
Verify and download the meter readings for the expense statements period
Perform the cost allocation and generate the expense statements
Export individual consumption for the expense statement period
API
Table of Contents
- How often are residents (consumers) billed?
- Who is billed for management fees?
- Who handles payment reminders?
- How are invoices sent?
- When do I receive my statement for my installation?
- When will the resale of solar energy be paid out to me?
- At what rate should I bill solar energy?
- Who pays the electricity invoice from the grid supplier?
- Where can I view the distribution system operator (DSO) invoice?
- How can I track the finances of my installation?
- What costs can be billed to the owner?
- How to inform my tenants?
- How to manage tenant changes?
- What can I see as an owner on the Climkit application?
- Who updates electricity rates?
- How does the Heating solution work for my building?
- Categories
- Owner
- FAQ and other information
- FAQ for owners
FAQ for owners
- How often are residents (consumers) billed?
- Who is billed for management fees?
- Who handles payment reminders?
- How are invoices sent?
- When do I receive my statement for my installation?
- When will the resale of solar energy be paid out to me?
- At what rate should I bill solar energy?
- Who pays the electricity invoice from the grid supplier?
- Where can I view the distribution system operator (DSO) invoice?
- How can I track the finances of my installation?
- What costs can be billed to the owner?
- How to inform my tenants?
- How to manage tenant changes?
- What can I see as an owner on the Climkit application?
- Who updates electricity rates?
- How does the Heating solution work for my building?
How often are residents (consumers) billed?
Quarterly or monthly (additional cost).
The 1st invoice might not correspond to a full quarter. This depends on the commissioning of the installation.
Who is billed for management fees?
Generally, management fees are billed directly to consumers.
Who handles payment reminders?
When Climkit manages consumer billing and collection, Climkit takes care of sending payment reminders up to the third reminder.
From the second reminder onwards, the owner is notified.
If invoices remain unpaid, the owner takes the necessary measures (collection agency, power cutoff, etc.).
How are invoices sent?
Invoices are sent by postal mailing at a cost of CHF 2.- (excl. VAT) per mailing. This cost is billed to the consumer.
However, a consumer can receive their invoice for free via email or eBill. The instructions are indicated on each sent invoice.
Nevertheless, the first invoice is systematically sent by postal mailing in order to confirm the contact details of the resident (tenant or co-owner).
When do I receive my statement for my installation?
Climkit statements are sent once a year, generally during the months of April and May.
When will the resale of solar energy be paid out to me?
The solar energy billed and self-consumed during the year will be paid back to the owner during the annual statement.
At what rate should I bill solar energy?
See Billing rates.
Who pays the electricity invoice from the grid supplier?
When Climkit manages consumer billing, the grid supplier invoice is received and paid directly by Climkit (unless the owner chooses otherwise).
The owner previously signed a proxy so that this invoice is automatically sent to Climkit.
See Administrative setup.
Where can I view the distribution system operator (DSO) invoice?
The distribution system operator (DSO) invoice is regularly uploaded to the portal and can be viewed under the "Finance" tab in the "Documents" section.
How can I track the finances of my installation?
Under the "Finance" tab of the Climkit platform, you can track the status of consumer invoices as well as the payments of the grid supplier invoices.
What costs can be billed to the owner?
Management fees based on the number of billing points (consumers) and internet connection fees if provided by Climkit.
See Management service prices and the Climkit general terms and conditions attached to the management contract.
How to inform my tenants?
See Getting started guide - administrative setup
How to manage tenant changes?
Log in to your account and make the changes yourself. In this case, be careful not to leave vacant periods.
See Online platform.
What can I see as an owner on the Climkit application?
As an owner, you can have an overview of the installation, view its grid production and self-consumption.
You can also view the meters assigned to you and, as a seller of solar energy, you also have the ability to track finances quarter after quarter.
See Online platform.
Who updates electricity rates?
Climkit updates the rates every year according to the changes made by the grid supplier.
The owner is informed and can optionally adjust the photovoltaic electricity rates.
How does the Heating solution work for my building?
The Heating solution allows you to generate individual building expense statements.
