Table of Contents

FAQ for owners

How often are residents (consumers) billed?

Quarterly or monthly (additional cost).

The first invoice may not correspond to a full quarter. This depends on the setup of the installation.

To whom are the management fees billed?

Generally, management fees are billed directly to the consumers.

Who handles payment reminders?

When Climkit handles consumer billing and collections, Climkit takes care of sending payment reminders up to the third reminder.

The owner is notified from the second reminder onwards.

If invoices remains unpaid, the owner takes the necessary measures (debt collection agency, power cut, etc.).

How are invoices transmitted?

Invoices are transmitted via postal mailing for a cost of CHF 2.- (excl. VAT) per mailing. This cost is billed to the consumer.

However, a consumer can receive their invoice free of charge via e-mail or eBill. The procedure to follow is indicated on each invoice sent.

Nevertheless, the first invoice is systematically transmitted by postal mailing in order to confirm the resident's (consumer) contact details.

When do I receive the statement for my installation?

Climkit annual statements are sent once a year, generally during the months of April and May.

When will I be paid for the resale of solar energy?

The solar energy billed and self-consumed during the year will be paid back to the owner during the annual statement.

At what rate should I bill the solar energy?

See Billing rates.

Who will pay the electricity bill from the grid supplier?

When Climkit manages consumer billing, the distribution system operator (DSO) invoice is received and paid directly by Climkit (unless the owner chooses otherwise).

The owner has previously signed a proxy so that this invoice is automatically sent to Climkit.

See Administrative setup.

Where can I view the distributor's invoice?

The distributor's invoice is uploaded regularly to the portal and can be viewed under the "Finance" tab in the "Documents" section.

How can I track the financial aspects of my installation?

Under the "Finance" tab of the Climkit platform, it is possible to track the status of consumer invoices as well as payments of the distribution system operator (DSO) invoices.

Which costs (excl. VAT) can be billed to the owner?

Management fees based on the number of billing points (consumers) and Internet connection fees if provided by Climkit.

See Management service prices and the Climkit general terms and conditions attached to the management contract.

How to inform my tenants?

See Administrative setup

How to handle tenant changes?

Log in to your account and make the changes yourself. In this case, be careful not to leave any vacant periods.

See Online Platform.

What can I see as an owner on the Climkit application?

As an owner, you can have an overall view of the installation, know its grid production and its self-consumption.

You can also view the meters assigned to you and, as you are a reseller of solar energy, you also have the possibility to track finances quarter after quarter.

See Online Platform.

Who updates the electricity rates?

Climkit updates the rates every year based on the changes made by the grid supplier.

The owner is informed and may possibly adjust the photovoltaic electricity rates.

How does the Heating solution work for my building?

The Heating solution allows for the generation of individual expense statements for the building.

See Building expense statement

How Did We Do?

Setting up an RCP

Billing rates

Contact