Table of Contents

FAQ for Property Owners

How often are residents (consumers) billed?

Quarterly or monthly (additional cost).

The first bill may not correspond to a full quarter. This depends on the setup of the installation.

Who are the management fees billed to?

Generally, management fees are billed directly to consumers.

Who handles payment reminders?

When Climkit manages billing and collections, Climkit sends payment reminders up to the third reminder.

From the second reminder onwards, the owner is notified.

If the bills remain unpaid, the owner takes necessary measures (collection agency, power cut, etc.)

How are invoices transmitted?

Invoices are sent by postal mail at a cost of CHF 2.- (excluding VAT) per shipment. This cost is charged to the consumer.

However, a consumer can receive their invoice for free by email or E-bill. The procedure is indicated on each invoice sent.

Nevertheless, the first invoice is systematically transmitted by postal mail to confirm the resident's (consumer's) contact details.

When will I receive my statement for my installation?

Climkit statements are sent once a year, usually during the months of April and May.

When will I be compensated for the resale of solar energy?

The solar energy billed and self-consumed during the year will be compensated to the owner during the annual statement.

What rate should I charge for solar?

See Billing rates.

Who will pay the electricity bill from the network provider?

When Climkit manages consumer billing, the bill from the network provider is received and paid directly by Climkit (unless the owner chooses otherwise).

The owner has previously signed a power of attorney for this bill to be automatically sent to Climkit.

See Administrative setup.

Where can I view the distributor's invoice?

The distributor's invoice is regularly uploaded to the portal and can be viewed under the "Finance" tab in the "Documents" section.

How can I track the financial aspect of my installation?

Under the "Finance" tab of the Climkit platform, it is possible to track the status of invoices to consumers as well as the payments of the network provider's invoices.

What are the costs that can be billed to the owner?

Management costs based on the number of billing points (consumers) and internet connection costs if provided by Climkit.

See Management service prices and the general terms and conditions of Climkit attached to the management contract.

How to inform my tenants?

See Administrative setup

How to handle tenant changes?

Log in to your account and make the changes yourself. In this case, be careful not to leave any vacant periods.

See Online platform.

What can I see as an owner on the Climkit app?

As an owner, you can have an overall view of the installation, know its network production and self-consumption.

You can also view the meters assigned to you and, since you are a solar energy reseller, you also have the possibility to track the finances quarter after quarter.

See Online platform.

Who updates the electricity rates?

Climkit updates the rates every year based on changes made by the network provider.

The owner is informed, and they can possibly adjust the rates for photovoltaic electricity.

How does the Heating solution work for my building?

The Heating solution allows for the generation of individual charge statements for the building.

See Building charge statement

How Did We Do?

Setting up an RCP/ZEV

Billing Rates

Contact