Refund an Account

Nicolas Vodoz Updated by Nicolas Vodoz

  1. Open Site > Administration > Site accounting > Refunds. This tab is only displayed if the Operating method is Billing and payments.
  2. Click on the + button and fill in the following fields:
    1. Account: select the account to be refunded.
      1. Ensure that the selected account has an up-to-date Bank account (Beneficiary name, Full address, IBAN)
    2. Amount: Amount to be refunded
    3. Remarks: Explain the reason for the refund, specifying for example the invoice reference or the date of the payment received.
    4. Financial year: Select the financial year on which to record this refund.
    5. Click Refund.
    6. Two documents are created: a collection invoice and a Refund.
      1. If the refund results from an overpayment (Overpayment by the consumer) > Keep both documents. In this case, it is important to ensure that the collection invoice is no longer in draft on Bexio. To absorb this payment, the overpayment must be recorded on the collection invoice.
      2. If the refund results from a Re-billing, the amount has already been absorbed by the initial (and paid) invoice and will be taken into account in the collections of the annual statement. The collection invoice for this refund must therefore be deleted.
      3. If the refund results from a collected invoice, then the collection invoice on Bexio must be deleted.

How Did We Do?

Re-bill a period already billed (re-billing)

Actions on an invoice (validate, send, cancel...)

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