Refunding an account

Nicolas Vodoz Updated by Nicolas Vodoz

  1. Open the site > Administration > Accounting > Refunds. This tab is only displayed if the operating method is Billing and payments.
  2. Click on the + button and fill in the following fields:
    1. Account: select the account to be refunded.
      1. Ensure that the selected account has up-to-date bank details (Beneficiary name, Full address, IBAN)
    2. Amount: Amount to be refunded.
    3. Remarks: Explain the reason for the refund, specifying for example the invoice reference or the date of payment received.
    4. Financial year: Select the financial year on which to book this refund.
    5. Click on Refund.
    6. Two documents are created: a Collection Invoice and a Refund.
      1. If the refund results from an overpayment (Overpayment by the consumer) > Keep both documents. In this case, it is important to check that the Collection Invoice is no longer a draft in Bexio. To absorb this payment, the overpayment must be booked on the Collection Invoice.
      2. If the refund results from a re-billing, the amount has already been absorbed by the initial (and paid) invoice and will be accounted for in the annual statement collections. Therefore, the Collection Invoice for this refund must be deleted.
      3. If the refund results from a collected invoice, the Collection Invoice must be deleted from Bexio.

How Did We Do?

Re-billing a consumer for an already billed period (re-billing)

Actions on an invoice (validate, send, cancel...)

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