Re-billing a period already billed (re-billing)

Nicolas Vodoz Updated by Nicolas Vodoz

  1. Open the site > Administration > Site accounting > Invoices.
  2. Click the + button and fill in the following fields in the form:
    1. Define the parameters according to Consumer billing
    2. Re-billing: Click the pencil icon to re-bill a period that has already been billed (re-bill) and complete the following additional fields:
      1. Re-billing: Check if this is a re-billing. Amounts already collected for the re-billed period are then automatically deducted from the new invoice.
      2. Fixed cost allocation: This box is checked by default. It allows not to include postal mailing costs or reminder fees already billed for the re-billed period in the amount to be deducted from the new invoice.
      3. Cover page: In order to attach an explanatory letter to the new invoice to provide explanations to the consumer, a page can be added.
        1. Template: Letter in PDF format. If the template only contains the logo, this will be used as the background for the title and content defined below. Conversely, if the Title and Content fields are left empty, the explanations must appear directly in this template. It is recommended to always perform tests before sending.
        2. Title: Title of the cover letter
        3. Content: Text of the cover letter
  3. When sending invoices with a negative balance, a refund will be automatically created. You will then need to Refund an account.

How Did We Do?

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Refund an account

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