Electricity Bill

Nicolas Vodoz Updated by Nicolas Vodoz

How often do I receive my electricity bill?

Generally, the bill is sent quarterly, sometimes monthly.

What details can I see on my bill?

The bill is divided by solution according to the billing services provided by Climkit in your building (electricity, electric vehicle charging station, laundry facility usage, etc.).

1. Electricity

Electricity is measured in kWh.

It is billed for both electric meters and electric vehicle charging stations, laundry management, etc.

A different rate is applied depending on the source of the energy (solar or grid) and the time of its consumption during the day or day of the week.

Thus, we have the following different electricity rates:

Electricity from the grid

By default, the electricity rates used are those applied by the distribution system operator (DSO) for the building. However, these rates can also be modified by the owner.

They consist of:

  • Single rate: a flat rate for the entire day (24/7)
  • Double rate: peak rate (also called High Hours - HP) and off-peak rate (also called Low Hours - HC).

The choice between single or double rate is generally defined by the supply mode of the local distribution system operator (DSO).

The DSO also defines the hours for peak and off-peak rates. Generally, the off-peak rate is applied during the night, as well as all day on Saturday and Sunday. Please refer to the local DSO's website for exact hours.

The grid electricity rate includes all energy, distribution, transmission costs, and DSO taxes. In some cases, a section "Other legal taxes" distinguishes taxes not subject to VAT.

Solar electricity (from the photovoltaic installation)
  • Single solar rate: a flat rate for the entire day (24/7)
  • Double solar rate: peak rate (also called High Hours) and off-peak rate (also called Low Hours).
Power fees

In some cases, the network operator charges power fees (in kW).

These fees correspond to the maximum power peak consumed over a month or a year.

It is defined by the maximum amount of energy (kWh) consumed during 15 minutes and multiplied by 4.

These power fees are distributed among the residents of the site in proportion to their own power peak and appear on their individual bill or statement.

Surcharge for certain solutions

For Mobility solutions (charging stations), Washaccess (laundry management), and eBike (charging electric bikes), the owner can set an increased rate per kWh to cover both electricity costs and the costs of providing and amortizing the equipment.

2. Other fixed fees

Fixed fees are billed independently of consumption.

These mainly include:

  • Metering and management fees by Climkit
  • Fixed fees from the DSO (e.g., meter rental, fixed connection fee, etc.)
  • Rental or provision of a charging station by the owner.

The owner or manager is free to charge them to the residents or not. If this is the case, these items are distinctly itemized on the breakdowns or bills sent to the residents.

How are the bills transmitted?

Bills are sent by postal mailing at a cost of CHF 2.75 (excluding VAT) per dispatch. However, it is possible to receive bills by email or eBill at no additional cost.

The procedure is indicated on each bill sent.

How to report my move or arrival?

Contact your management or your owner who will inform Climkit.

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