Updated by Nicolas
How often do I receive my electricity bill?
Generally, the invoice is sent quarterly, sometimes monthly.
What details can I see on my invoice?
The bill is divided by solution according to the billing services provided by Climkit in your building (electricity, electric vehicle charging station, use of the laundry room, etc.).
1. Electrical energy
Electrical energy is measured in kWh.
It is billed for both electric energy meters and charging stations for electric vehicles, the laundry manager, etc.
A different rate is applied depending on the origin of the energy (solar or network) and the time of its consumption during the day or day of the week.
We thus have the following different electrical energy rates:
Electrical energy from the grid
By default, the electricity rates used are the rates charged by the GRD for the building. But these prices can also be modified by the owner.
They consist of:
- Single network rate: single rate for the whole day (24 hours a day)
- Dual network tariff: High tariff (also called Peak Hours - HP) and low tariff (also called Off-peak Hours - HC).
The choice between single or double tariff is generally defined by the mode of supply of the local distribution network operator (DNO).
The latter also defines the hours in high rate and low rate. In general, the rate is low during the night, as well as on Saturday and Sunday all day. Refer to the local GRD website for exact times.
The network electricity price includes all energy, distribution and transport costs and DSO taxes. In certain cases, a section "Other legal taxes" distinguishes taxes not subject to VAT.
Solar electrical energy (from the photovoltaic installation)
- Simple solar rate: single rate for the whole day (24 hours a day)
- Double solar rate: High rate (also called Peak Hours) and low rate (also called Off-Peak Hours).
In some cases, the network operator charges power fees (in kW).
These costs correspond to the maximum peak power consumed during a month or a year.
It is defined by the maximum quantity of energy (kWh) consumed during 1/4 hour and multiplied by 4.
These power costs are distributed among the residents of the site in proportion to their own peak power and appear on their individual bill or statement.
Surcharge for certain solutions
In the case of the Mobility (charging stations), Washaccess (laundry room manager) and EBike (electric bike charging) solutions, the owner can set an increased kWh rate to cover both electricity costs and costs. provision and depreciation of equipment.
2. Other fixed costs
Fixed costs are invoiced independently of consumption.
These mainly concern the following elements:
- Climkit metering and management fees
- DSO fixed costs (e.g. meter rental, fixed connection tax, etc.)
- Rental or provision of a charging station by the owner.
The owner or manager is free to charge them to the residents or not. If this is the case, these elements appear separately on the statements or invoices sent to residents.
How are invoices transmitted?
Invoices are sent by post at a cost of CHF 2.- (excl. VAT) per shipment. However, it is possible to receive invoices by email or eBill at no additional cost.
The procedure to follow is indicated on each invoice sent.
How do I announce my move or arrival?
Contact your management or your landlord who will inform Climkit.