Virtual Assistant
Installer
Getting Started Guide
Solutions and structure of the documentation
Hardware Order and Commissioning
Terms and Conditions of Sale and Warranty
PP - Installer Guide - from Planning to Commissioning
PP - Presentation of Climkit Solutions
PP - Information to be Collected On-Site
PP - Request for Proposal Procedure
PP - Offer Content
Wiring Diagrams
Gateway and Communication
Community - Electric Metering - RCP
Heating - Heating and Water Metering
Mobility - EV Charging Stations
Washaccess - Laundry Manager
eBike - Charging Electric Bicycles
Optimization of self-consumption
Energy Monitoring of the Building
Equipment and Installation
Configuration and Commissioning
Commissioning
Commissioning Startup Guide
Add a router to a site
Add a Climkit Gateway to a Site
Configuration of Electric Meters
Charging Station Configuration
Configuration of heating and water meters (MBus)
Installation of Shelly Meter-Relays
Optimization via Relay and EV Charging Stations
Verification of Meter Connections
Advanced Configuration
Gateway Configuration
RFID Reader and Meter-Relay Configuration
IP Network Configuration and Routers
RS485 to Ethernet TCP/IP Converters
Configuring Teltonika RUT241
Display Screen Configuration
Configuration of Modbus Meters
Counting Data Processing
Manually Read Meter
Inepro PRO380 Meters and Various
ABB Terra AC Charger Configuration
Wallbox Station Configuration
Firewall Rules for Climkit Gateway
Schneider EVlink Pro AC Charger Configuration
Zaptec Charger Configuration
Owner
Administrative setup
Getting Started Guide - Administrative Setup
Form - 1. Contact Information
Form - 2. Solutions
Form - 3. Rates
Contract and documents to be completed
Online Account for Owners
Information Flyers for Consumers
Online access, RFID badge, and charging stations
FAQ and Other Information
Resident
Account and app
Electricity Bill
Car charging station
Building Laundry Room
Electric Bike (eBike) Charging
Platform
Access to the Platform
Terminology
Site
Parameters
Creation/Editing of a Note or an Issue to Address
Close an issue to address
The statuses of a site
Add/Modify the Building(s)
The steps to set up a site
Delete/disable a site
Add/Edit Equipment
Edit Basic Site Information
Equipment
Add/Modify a Gateway
Add/Modify a Router
Add/Modify an electricity meter
Insert Meters in Bulk
Assigning Meters in Bulk to a Gateway
Add/Modify a Distribution Area
Add/Modify a Charging Station
Add/modify a thermal or water meter
Add/Edit a DSO Meter (FTP Transfer)
Connecting remotely to a Climkit gateway
Administration
Stakeholders
Management Conditions
Visualizing Site Management Conditions
Activation/Deactivation of a Solution
Configuration of the Operating Method
Visualizing financial conditions
Creation/Editing/Adding a Financial Condition
Removal of a financial condition
Accounts
Create a consumer account
Create a contact
View and download invoices from an account
Send access to the platform to a contact
Add/modify the billing address
Link an existing account to a site
Changing the correspondence method
Rates and billing points
Creation/Editing of a Billing Point
Registering a move (transfer)
Assignment of an account to a billing point
Add/Modify the Default Charge Advance Payment for a Billing Point
See the prices on the consumption site
Editing a consumption rate
Creation/Editing of a Consumption Rate
Creation/Editing of a Consumption Rate Component
See fixed rates and subscriptions
Customizing Invoice Position Labels/Headings
See the Financial conditions billed at the billing points
RFID Badges
Accounting
Tools
Meter Control
Visualization
Fee Statements
Introduction to the Expense Count Tool
Create/Modify an Expense Accounting Period
Edit Fee Breakdown Settings
Add/modify an overhead invoice from an expense statement
Edit the advance payments received from an expense statement
Specificity of heating and hot water production costs
Check and download meter readings for the billing period.
Distributing and Generating Fee Statements
Export individual consumption for the billing period
API
- Categories
- Resident
- Electricity Bill
Electricity Bill
Updated
by Nicolas Vodoz
How often do I receive my electricity bill?
Generally, the bill is sent quarterly, sometimes monthly.
What details can I see on my bill?
The bill is divided by solution according to the billing services provided by Climkit in your building (electricity, electric vehicle charging station, laundry facility usage, etc.).
1. Electricity
Electricity is measured in kWh.
It is billed for both electric meters and electric vehicle charging stations, laundry management, etc.
A different rate is applied depending on the source of the energy (solar or grid) and the time of its consumption during the day or day of the week.
Thus, we have the following different electricity rates:
Electricity from the grid
By default, the electricity rates used are those applied by the distribution system operator (DSO) for the building. However, these rates can also be modified by the owner.
They consist of:
- Single rate: a flat rate for the entire day (24/7)
- Double rate: peak rate (also called High Hours - HP) and off-peak rate (also called Low Hours - HC).
The choice between single or double rate is generally defined by the supply mode of the local distribution system operator (DSO).
The DSO also defines the hours for peak and off-peak rates. Generally, the off-peak rate is applied during the night, as well as all day on Saturday and Sunday. Please refer to the local DSO's website for exact hours.
The grid electricity rate includes all energy, distribution, transmission costs, and DSO taxes. In some cases, a section "Other legal taxes" distinguishes taxes not subject to VAT.
Solar electricity (from the photovoltaic installation)
- Single solar rate: a flat rate for the entire day (24/7)
- Double solar rate: peak rate (also called High Hours) and off-peak rate (also called Low Hours).
Power fees
In some cases, the network operator charges power fees (in kW).
These fees correspond to the maximum power peak consumed over a month or a year.
It is defined by the maximum amount of energy (kWh) consumed during 15 minutes and multiplied by 4.
These power fees are distributed among the residents of the site in proportion to their own power peak and appear on their individual bill or statement.
Surcharge for certain solutions
For Mobility solutions (charging stations), Washaccess (laundry management), and eBike (charging electric bikes), the owner can set an increased rate per kWh to cover both electricity costs and the costs of providing and amortizing the equipment.
2. Other fixed fees
Fixed fees are billed independently of consumption.
These mainly include:
- Metering and management fees by Climkit
- Fixed fees from the DSO (e.g., meter rental, fixed connection fee, etc.)
- Rental or provision of a charging station by the owner.
The owner or manager is free to charge them to the residents or not. If this is the case, these items are distinctly itemized on the breakdowns or bills sent to the residents.
How are the bills transmitted?
Bills are sent by postal mailing at a cost of CHF 2.75 (excluding VAT) per dispatch. However, it is possible to receive bills by email or eBill at no additional cost.
The procedure is indicated on each bill sent.
How to report my move or arrival?
Contact your management or your owner who will inform Climkit.