Re-billing an already billed period (re-billing)

Nicolas Vodoz Updated by Nicolas Vodoz

  1. Open the site > Administration > Site accounting > Consumer invoices.
  2. Click the + button and fill in the following fields in the form:
    1. Define parameters according to Generate one or multiple invoices
    2. Re-billing: Click the pencil icon to bill again for a period that has already been billed (re-bill) and complete the following additional fields:
      1. Re-billing: Check this box if re-billing. Amounts already collected for the re-billed period are then automatically deducted from the new invoice.
      2. Fixed charges allocation: This box is checked by default. It allows you not to include postal mailing costs or reminder fees already billed for the re-billed period in the amount to be deducted from the new invoice.
      3. Cover page: In order to attach an explanatory letter to the new invoice to give explanations to the consumer, a page can be added.
        1. Template: Letter in PDF format. If the template only contains the logo, this logo will be used as the background for the title and content defined below. Conversely, if the Title and Content fields are left empty, the explanations must appear directly in this template. It is recommended to always perform tests before sending.
        2. Title: Title of the cover letter
        3. Content: Text of the cover letter
  3. When sending invoices with a negative balance, a refund will be automatically created. You will then need to Refund an account.

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Refund an account

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